About Us

As a member of the HRI family of franchise brands, Delta Disaster Services benefits from the parent company’s proven track record of building category-leading franchise systems within residential and commercial services industries. HRI’s infrastructure and expertise in areas including research & development/innovation, marketing, training and coaching have allowed the company to grow franchise brands Chem-Dry® Carpet and Upholstery Cleaning (3,000 units across over 50 countries) and N-Hance® Wood Refinishing (more than 500 locations globally) into market leaders. And it’s in the process of doing the same thing with Delta Disaster Services, the award-winning property restoration franchise system that has carved out several core competitive advantages within the restoration industry.

Some words aboutOur team

  • ragan

    RAGAN NEBLETT

    CERTIFIED FRANCHISE EXECUTIVE TM (CFE)

    Ragan comes to Delta Disaster Services® from a banking and business management background.  She has worked in a few different industries managing all of the small details to make everything work smoothly together.  She brings all of that expertise to Delta Development Group by managing all of the on-boarding process and training programs.  She is also the in-house expert for our proprietary job management software system, allowing her to assist all offices with that system without needing to go through a help desk.  Ragan is a former college athlete with a dual bachelor’s degree.  She is a Colorado native.

  • dixie

    DIXIE FELD

    VP OF FRANCHISE OPERATIONS

    A veteran of franchising, insurance and construction, Dixie has been a part of the Delta Disaster Services® family almost since day 1.  As a multi-unit franchise owner in another system, she understands first-hand what is needed at the field level and (in additional to numerous other key roles) serves as corporate liaison with vendors and suppliers.  With her experience in construction and insurance, as a claims manager and risk manager, she provides a strategic voice in navigating the delicate intricacies of both industries.  Dixie has been married for 28 years to her husband John and they have one son and two grandsons.

  • michael

    MICHAEL MASTOUS

    PRESIDENT

    Michael Mastous is a licensed general contractor in multiple states.  Mike has a storied career in franchising and insurance restoration. He played a pivotal role in the success of 2 franchises, one of which being international and the other national.  It was with these two firms where Mike first saw the need for a full-service contractor-led restoration concept and began planning for what is now the Delta Disaster Services® franchise system.  His skill set was rounded out by serving as a consultant to the insurance industry on multi-million dollar claims including those occurring during Hurricane Katrina, Charlie and Andrew.  Mike is married and lives in Lafayette, Colorado.

  • jason

    JASON KABER

    Jason Kaber, Sr. Director of Business and Franchise Development, is truly a champion communicator and excellent relationship builder.  Jason brings with him 15 plus years of sales, business development and customer service with creating and building long-lasting relationships always as his main goal.  Jason has extensive experience in the construction and remodeling industry; that combined with his knowledge of multi-unit franchise systems makes him a great asset to our team.  An expert in internet marketing, Jason has opened up our brand to new channels of people interested a Delta Disaster Services® franchise.  Jason and his family live in Evergreen Colorado.