If you want to work for Delta Disaster Services, you’d best be compassionate.

A basement floods, a giant mold problem is found or something else nasty happens to a house — thus customers are very upset when they call Delta Disaster Services Inc. for help.

“I’ve been very selective on who I’ve brought into the company,” said Mastous, who owns Delta Disaster Services, an Arvada environmental remediation company that he started in January 2006. He prefers those with strong construction backgrounds, such as custom homebuilders, and those with warranty experience, because they’ve dealt with emotionally vulnerable customers and will fit in better at Delta.

“Our relationship with customers is they’re usually very traumatized, and we consider the process of healing them to be in a parallel relationship with repairing their property,” Mastous said. “It’s an emotional relationship to get through this process. … The customers they dealt with were high-tempered customers. It’s the same type we deal with. They’re traumatized and demanding. There was no planning for this. They came home at 5, 6 or 7 p.m., and the whole basement was under two feet of water.”

Mastous said Delta is unique in that it offers both emergency services for the moment plus general-contracting services to perform all the restoration work for a damaged home

That’s driven Delta’s fast revenue growth each year since its founding. Profit reached $4.3 million in 2009 and is projected to be $5.5 million this year. “We’ve been very profitable from the first year on,” Mastous said.

Delta takes on some unique messes. A few examples:

Two customers who had water damage at their homes praised Delta.

“Everybody I deal with at Delta was very polite, nice people,” said Elaine Schultz, Denver. “I had a water break; they had to replace the vinyl flooring and baseboards in the laundry room.”

Kathy Lawrence called Delta’s service “excellent” after the company cleaned up damage caused by a roof leak.

Author information

Recent Posts

Leave a comment

Reviews

AVERAGE RATING:

Be the first to leave a review

Incorrect please try again
Some title Blog Some title Blog